Refund policy
Right of Withdrawal
A. Withdrawal Policy
Introduction
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a “consumer” is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the last item.
To exercise your right of withdrawal, you must inform us (Loreen Sophia Smith, Dudi’s Druse, Cincinnatistraße 24, 81549 Munich, Germany, Tel.: +4915562988720, Email: loreen@dudisdruse.com) by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached sample withdrawal form for this purpose, though its use is not required.
You may also exercise your right of withdrawal online at the website https://dudisdruse.com/pages/widerruf-formular. If you use this online feature, you will immediately receive a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt.
To comply with the cancellation period, it is sufficient that you send the notice of your intention to exercise your right of cancellation before the cancellation period expires.
Consequences of Cancellation
If you withdraw from this contract, we must refund to you all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you ship the goods before the fourteen-day period expires.
You are responsible for the direct costs of returning the goods.
You are only liable for any loss in value of the goods if such loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.
Exclusion or Premature Termination of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the consumer’s personal needs.
Related/Financed Transactions
If you finance this contract with a loan and later rescind it, you are no longer bound by the loan agreement either, provided that both contracts form a single economic unit. This is particularly likely to be the case if we are also your lender or if your lender relies on our involvement for the financing. If we have already received the loan when the revocation takes effect or when the goods are returned, your lender shall assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter does not apply if the present contract concerns the purchase of financial instruments (e.g., securities, foreign currencies, or derivatives). If you wish to avoid a contractual obligation to the greatest extent possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal for that as well.
General Information
1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging components. Use protective outer packaging if necessary. If you no longer have the original packaging, please ensure adequate protection against damage during transit by using suitable packaging.
2) Please do not return the merchandise to us with shipping charges unpaid.
3) Please note that the provisions in paragraphs 1–2 above are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please fill out this form and return it.
To
Loreen Sophia Smith
Dudi’s Druse
Cincinnatistraße 24
81549 Munich
Germany
Email: loreen@dudisdruse.com
I/We (*) hereby withdraw from the contract I/we (*) entered into for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) ____________ / received on (*) __________________
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Name of the consumer(s)
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Address of the consumer(s)
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Signature of the consumer(s) (only for written notices)
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Date
(*) Delete as appropriate